Frequently Asked Questions

All our products are on display at our showroom in Wangara, WA.

We are a wholesale only company and therefore do not allow members of the public to view our wholesale pricing.

It’s easy; just click JOIN NOVIMEX and complete your details. Once we have reviewed your application, we will be in touch by email.

If you just applied for access to the website, one of our team members will need to review your application before approving it. Once approved, you will receive an email & will be able to log in using the details you provided.

If you are not comfortable ordering online, you can still order from Novimex a number of other ways:

Phone: Call (08) 9242 8950,

Email: Send your completed order form to sales@novimex.com.au

We accept cheques, money orders, Electronic Funds Transfer (EFT) Direct Deposit, Visa and MasterCard.

We can also process EFTPOS transactions for showroom sales (Cheque and Saving accounts).

Our details for EFT are as follows:

Bank: National Australia Bank (NAB)

BSB: 086 420

Account Name: Novimex

Account Number: 50197 6722

We do not take payments online. A member of our team will contact you after you have placed an order & provide you with a freight cost & a total cost.

We accept Visa, MasterCard and American Express. Your card is only charged the day the order is despatched.

We do not charge a transaction fee on credit card payments.

Our payment terms are:

Prepayment- Payment before despatch.

Strictly 30 days , from date of invoice- approved customers.

If a cheque is banked and insufficient funds are available, a recovery fee will apply.

Yes, we offer a 30-day credit facility for regular customers, from date of invoice. If you would like to take advantage of this, please complete our credit application.

Please note: Any accounts falling outside this period may have their credit facility removed, and no further orders will be processed.

No, our prices are wholesale prices and do not include GST.

We aim to send out your order within 3 working days (subject to stock levels).

Please note: there may be slightly longer delivery timeframes during peak periods. If there is going to be an extended delay, we will contact you.

Freight charges are calculated on an individual basis so as to achieve the most accurate charge. Flat rates tend to favour some customers & work against others depending on the weight & dimensions of their order. A member of our team will contact you after your order has been placed, to discuss freight options & charges.

We must be informed of changes/cancelations as soon as possible as it gets extremely difficult to do so once an order is already being processed. Please note- a handling fee may apply to cancelations.

We take extra care to pack all your items carefully, but, being giftware, items occasionally do get damaged in transit.

If you find some of your stock is damaged on arrival, please be sure to report it within 7 days of delivery.

We recommend that you take a photo of any damage and:

Email it to sales@novimex.com.au

SMS/MMS it to 0417 222 223.

Please be sure to include your customer ID, invoice number and product code of the damaged item.

We will let you know how to return the item and then either replace it or issue a credit note.

Unfortunately, we do not issue credits for stock broken in your store.

Novimex are located in Wangara, WA.

Unit 1/63Destiny Way.

Yes, We would love to see you. Appointments are not necessary & we are open from 9am-4.30pm, Monday to Friday.

Our minimum order is $150.00

All prices are exclusive of GST.

Shipping charges are not present on your online order and you do not need to make any payments on our website.

Once your order is placed, we will contact you with the shipping charges of your order and your payment options.

Payment can be made via Debit/Credit Card over the phone or Direct Transfer to our Bank Account (Invoice will be emailed with our banking details).